Cargo Chic's biggest priority is helping our customers the best we can.
What is our Return Policy?
Most of our items are non-returnable due to health and safety regulations. If you are unhappy and unsatisfied. All faulty items are returnable. Faulty items must not been wore at all and are in the exact condition it was received.
You can start a return or exchange for a faulty item by contacting us through our Contact Us page. Send us an email and our customer contact team will give you the details on how to return.
Our policy lasts 14 days after you received your product. If 14 days have gone by since your delivered product.
International Refunds
All of Cargo Chic items are processed in U.S. dollars. Refunds for an order outside of the U.S. will reflect the international exchange rates which fluctuates. Due to this the refund will reflect the price of the current exchange rate when refunded. Also, we have no control if your bank or credit card issuer charge you foreign conversion charges or fees. If you somehow see foreign fees, you must contact your bank or credit card issuer regarding them.
How long does the Return Process take?
Refunds and exchanges for faulty items are processed within 2-7 days after your item(s) have been received at our office distribution location. Once processed we will issue a refund or process the exchange. We usually can process and refund the same day as we received the product, but again this can take up to 7 days depending on the processing time.
Please notify us as soon as possible for faulty items or if an incorrect item was sent.
- Original shipping fees are non-refundable.
- Cargo Chic reserves the rights to refuse and limit returns from customers with an irregular or excessive return history involving “wardrobing,” worn items, altered items, damaged items, and fraudulent activity.
If you have a question about a return you can contact us through our Contact Us page. Send us an email and our customer contact team will give you the details on how to return.
